The numbers are worked examples to show the shape of the leak, not results. Your own numbers come from your calendar and your phone log on the setup call.
Volunteers who never got a reply
The 30 sign-ups from the drive
Example: A volunteer who hears nothing for a week signs up somewhere else. Most organizations answer in batches when someone has time.
Foreman: Foreman answers within a minute, books the shift from your real schedule, sends the form and reminds the day before.
Pledges that stayed pledges
The $12,000 pledged at the gala, $7,000 collected
Example: Pledges without a follow-up within a week convert at a fraction of the rate.
Foreman: Foreman thanks, sends the giving link, offers monthly, and sends the receipt the same day. Lapsed monthly donors get a short note before the card expires.
Clients who could not reach you
The family that called at lunch
Example: A missed call from someone who needs help is the worst kind of missed call.
Foreman: Foreman answers with hours, location, what to bring and how to get a delivery or an appointment, in English and Spanish, and routes urgent messages to a person.
The small team
3 staff doing the work of a front desk
Example: Every hour spent answering the same questions is an hour not spent on the mission.
Foreman: Foreman handles the repeat questions, the scheduling and the receipts, and gives you 6 lines on Monday.