Automotive
Foreman answers the call that went to voicemail, books the bay from the real schedule, gets the estimate approved by text and reminds the customer when the next service is due.
Northgate Honda, example
5 conversations Foreman handles for a shop like yours, in your voice, written into the system you run. Pick one.
Saw the 2023 CR-V EX-L on your site, stock 4471. Is it still there?
It is. 31,200 miles, $29,850. Would you like to drive it today or tomorrow?
Tomorrow after work, around 5:30.
5:30 PM tomorrow works. Will you have a trade-in with you? If so, what year and model?
2017 Civic, about 98,000 miles.
Noted. You are set for 5:30 PM Thursday with Dana in sales. CR-V 4471 is held for you until 6:30 PM and the Civic appraisal will be ready when you arrive. Bring the title or payoff letter.
Sent as iMessage. Blue bubbles from a real number, text message for Android.
Hi Tasha, Northgate Service. Diagnosis on the Accord is done: front brake pads and rotors, $486 parts and labor, ready by 4:30 PM today if you approve. Reply YES to approve.
Is the rear ok?
Rear pads are at 5 mm, fine for now. We will check them again at the next oil change.
YES
Approved at 11:31 AM. The car will be ready by 4:30 PM, we will text when it is.
Hi Luis, Northgate Service. Your CR-V is about due for its 40,000 mile service (oil, rotation, cabin filter, inspection), $189. Mornings next week are open. Want one?
Tuesday early?
Tuesday 10/13 at 7:30 AM is open, about 90 minutes, or leave it and we text when it is done. Loaner cars are first come.
7:30, I will wait.
Booked: Tuesday 10/13, 7:30 AM, 40,000 mile service, waiting. We will text a reminder Monday.
Any update on the Tacoma? Insurance said parts were approved last week.
Parts arrived yesterday. It is in paint today and reassembly tomorrow. Target pickup is Friday 10/16 after 2:00 PM. We will text if that moves.
Great. Will the rental be covered until then?
Your claim covers the rental through pickup day. If Friday slips we notify the adjuster the same day.
Hi Erin, we missed you at 9:00 AM today for the oil change. No problem. We have 2:00 PM today or 8:30 AM tomorrow. Want either?
Sorry, kid was sick. Tomorrow 8:30.
Rebooked: Thursday 10/15, 8:30 AM. Hope the little one feels better.
Where auto shops and dealers lose money, and what Foreman does
The numbers are worked examples to show the shape of the leak, not results. Your own numbers come from your calendar and your phone log on the setup call.
Missed service calls
Example: A 4-bay shop that sends 6 calls a day to voicemail, where 2 would have booked at a $350 average repair order, is looking at about $700 a day that drove to the shop down the road.
Foreman: Foreman texts the caller back within 60 seconds, offers 2 real appointment times, books the bay and writes the vehicle and the complaint into Shopmonkey, Tekmetric or your DMS.
Estimates waiting on a call
Example: An estimate left on voicemail at 10:00 AM gets a callback at 3:00 PM. The bay sits, the car stays overnight, and the customer resents both.
Foreman: Foreman sends the estimate by text with the line items you approve, answers the easy questions, and gets the YES in minutes. Declines go to the advisor.
Service retention
Example: A dealer that sells 60 cars a month and never texts them about service hands most of that work to the independents by the second year.
Foreman: Foreman runs mileage and time-based reminders off your customer list, handles the replies, and books the service. Recall notices go the same way.
Sales leads after hours
Example: A buyer submits 3 forms to 3 dealers in a night. Whoever answers first gets the test drive.
Foreman: Foreman replies in under a minute with stock, price and 2 test drive times, holds the vehicle, and hands the appointment to the salesperson in the morning.
Works with what you run
Shopmonkey Live
Tekmetric Live
Mitchell 1 Live
AutoLeap Live
CDK Global Live
Dealertrack DMS Live
Reynolds and Reynolds Live
Fullbay Live
Google Business Live
Yelp Live
Google Local Services Ads Live
Meta Ads Live
QuickBooks LiveLive: we connect during setup. On request: calendar sync, email parsing or a shared inbox, and we tell you what that covers. Logos belong to their owners and indicate integrations, not endorsement.
The Monday text
Every Monday at 7:00 AM, one text with the numbers a shop owner actually checks. The dashboard has the rest if you want it. You never have to log in.
Monday 7:00 AM, Northgate Honda, example
Questions shop owners ask
Yes. Shopmonkey, Shop-Ware, Tekmetric, Mitchell 1 and the dealer DMS platforms are all live connections. We set it up during setup and tell you exactly what it covers.
It quotes only what you give it: flat-rate services, diagnostic fees and inspection prices. Anything else is booked as a diagnosis, and the estimate goes out by text once the advisor writes it.
Yes. The estimate goes out with the line items, the customer replies YES, and the approval is recorded with the time. Questions the system cannot answer go to the advisor.
Yes. It reads the last service and mileage from your system or list, texts when the next one is due, and books the appointment from the reply.
Yes. Sales leads go to the salesperson with a held vehicle and a test drive time. Service leads book a bay. Each has its own voice and rules.
It answers from the status in your system or the note the shop leaves, and texts the customer when the status changes. Insurance questions go to the estimator.
Pricing
A 20 minute call. We connect your calendar and phone line, you watch it answer a test lead.