The numbers are worked examples to show the shape of the leak, not results. Your own numbers come from your calendar and your phone log on the setup call.
Missed calls
The call that rings while the front desk is with a patient
Example: A 2-chair practice that misses 4 calls a day, where 1 would have booked a $250 first visit, is looking at about $250 a day that booked with the practice down the street.
Foreman: Foreman texts back within 60 seconds, offers 2 open slots from the schedule, books the appointment and sends the intake form. Appointment logistics only.
No-shows
The empty chair at 10:00 AM
Example: A no-show on a hygiene chair costs the visit and the hour. 1 a day is 5 a week of unbilled time.
Foreman: Foreman confirms 2 days out, moves the slot if the patient asks, and offers the opening to the waitlist the moment it frees up. No-shows are rebooked the same day.
Recall
The 400 patients who are overdue
Example: Most practices have hundreds of patients past their recall date and 1 postcard a year reaching them.
Foreman: Foreman runs recall and due-for-visit texts off the schedule, handles the replies and books the visit. Nothing about treatment in the text, only dates and times.
Treatment plans that went quiet
The $3,000 plan that was never scheduled
Example: The patient accepted the plan in the room and then nothing happened for 3 months.
Foreman: Foreman follows up on scheduling only, in your voice, and books the next visit when the patient is ready. Financing links go out with the follow-up where you allow it.